Our Guarantee and Returns Policy
We are sure that you will be happy with your Vitamin Shower purchase, however if you’re not we are more than happy to help you with your exchange or return, we offer a 30 day money back guarantee. Try the product for 30 days and if you are not completely satisfied, follow the instructions below on how to return your product.
Change of mind returns
If you wish to return an item because you have changed your mind about your purchase, Vitamin Shower will offer you a refund or exchange provided that:
- You return the item within 30 days of purchase
- You contact us prior to sending your product back to us
- The item is in re saleable condition including that it’s in original packaging, dry/clean including all accessories
If these requirements are not satisfied Vitamin Shower reserves the right not to offer a full refund for change of mind returns.
How to return a Vitamin Shower product
Contact us prior to sending any product back, sometimes we may be able to resolve your issue with a simple solution. Otherwise we will need to give you a refund code. Please note all items sent back without refund c odes will not be accepted. You can email us on contact@vitaminshower.com.au.
To help us process your refund swiftly can you please make sure all accessories included in your Vitamin Shower pack are packaged dry and ready to send when you contact us. Please note if there is items missing there may be a restocking fee applied. It is the buyers responsibility to pay for return shipping back to Vitamin Shower. Once we have received your return we will process your refund in the manner it was purchased, less the original shipping fee.
Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase. We carefully explained our refund process to ensure you are fully aware of your rights under this policy and our obligations to you.
WARRANTY
When you purchase a Vitamin Shower product, you have peace of mind in knowing that your product is covered by Vitamin Shower’s Standard Warranty for 1 year. Vitamin Shower warrants to the customer that its products will be free from defects in material and workmanship under normal use and service for a period of 1 year. We will replace or repair any part of the Vitamin Shower product that we find to be defective in operation due to faulty materials or workmanship within one year of the date of original purchase. Used replaceable cartridges are excluded.
This warranty is available only to original purchasers of new packaged shower heads and filters carrying our Vitamin Shower brand name. It does not extend to the resale of second-hand or demonstration models, or to alternative brand or unbranded goods, or to any replacement parts, cartridges, or components, manufactured by and/or sold by Vitamin Shower. Vitamin Shower’s obligation to the customer under these warranties shall be limited, at its option, to replacement or repair of items covered by these warranties.
Prior to return or repair of covered Items, the customer must obtain a return goods authorization number from Vitamin Shower and at Vitamin Shower’s option, return the item freight prepaid at the customer’s expense. Any covered item repaired or replaced under these warranties will be returned prepaid standard freight to the original point of shipment.
Damage to any part of this system because of misuse, misapplication, negligence, alteration, accident, installation, or operation contrary to our instructions, incompatibility with accessories not approved by Vitamin Shower, or damage caused by freezing, flood, fire are not covered by this warranty. In all such cases, regular charges will apply. This warranty is void if the claimer is not the original purchaser of the unit or if the unit is not operated under normal water conditions.
We assume no warranty liability in connection with this system other than that specified herein. This warranty is in lieu of all other warranties, expressed or implied, including warranties of fitness for a particular purpose. Vitamin Shower’s liability hereunder shall not exceed the cost of the product. Under no circumstances will Vitamin Shower be liable for any incidental or consequential damages or for any other loss, damage or expense of any kind, including loss of use, arising in connection with the installation or use or inability to use the covered items.